Shipping policy

Last Updated: September 29, 2026

At Gearvera, we aim to provide a clear and reliable shipping experience for every furniture order. This Shipping Policy explains how orders are processed, shipped, and delivered through gearvera.us.

1. Shipping Destinations

Gearvera currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the size, weight, dimensions, and shipping requirements of individual furniture products.

We do not currently guarantee delivery to P.O. Boxes, APO/FPO addresses, U.S. territories, or other locations that cannot accommodate the applicable delivery service.

2. Order Processing Time

Most orders are processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable U.S. holidays.

Processing time refers to the time needed to verify, prepare, pack, and dispatch an order. It does not include the carrier's transit time.

Some large, oversized, or specially handled furniture items may require additional preparation time. If a product has a different processing period, the applicable information will be displayed on the product page or during checkout.

3. Shipping and Delivery Time

After an order has been processed and shipped, standard delivery generally takes approximately 3–8 business days.

Estimated delivery time:

  • Processing time: 1–3 business days

  • Transit time: 3–8 business days

  • Estimated total delivery time: 4–11 business days

These are estimated delivery timeframes rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier schedules, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

4. Shipping Costs

Standard shipping is free for eligible orders, unless a different shipping charge is clearly displayed on the product page or at checkout.

Certain oversized or heavy furniture may require specialized freight or delivery services. Shipping charges for such products may vary according to the item's dimensions, weight, destination, and carrier requirements.

Any applicable shipping charge will be displayed before you complete your purchase.

5. Large and Oversized Furniture

Furniture such as sofas, sectionals, beds, tables, cabinets, and other large items may require special handling or freight transportation.

For oversized furniture:

  • Delivery may take longer than standard parcel shipments.

  • The carrier may contact you to arrange delivery.

  • An appointment or signature may be required.

  • Delivery may be made to an accessible entrance or designated delivery location rather than inside your home.

  • Additional carrier requirements may apply depending on the destination.

Before ordering large furniture, customers should make sure the item can reasonably pass through doors, hallways, stairways, elevators, and other access points.

6. Order Tracking

When your order has been shipped, we will provide tracking information when available.

Please allow up to 24–48 hours for tracking information to become active after the shipment has been accepted or scanned by the carrier.

For large furniture shipments, tracking updates may differ from standard parcel shipments. The carrier may also contact you directly to coordinate delivery.

7. Delivery Delays

Estimated delivery times may be affected by circumstances beyond Gearvera's reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Unexpected warehouse or logistics delays

If a shipment is delayed, we will make reasonable efforts to assist you and provide available tracking information.

A carrier delay does not automatically constitute grounds for cancellation or refund. Cancellation and refund requests are handled according to the applicable policies of Gearvera.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover that your shipping information is incorrect, please contact us as soon as possible at info@gearvera.us.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or been transferred to a carrier.

If a shipment is returned because the address was incorrect, incomplete, or undeliverable, additional shipping charges may apply for reshipment.

9. Missed or Failed Delivery

If a delivery attempt cannot be completed because no one is available, access is unavailable, a delivery appointment is missed, or the customer does not respond to the carrier, the carrier may reschedule delivery or return the shipment.

Any additional delivery or reshipping costs resulting from a failed delivery may be the customer's responsibility where permitted by applicable law.

10. Damaged or Defective Items

Please inspect your furniture when it arrives.

If the packaging or furniture appears damaged, we recommend taking clear photographs of the product and packaging before disposing of any packaging materials.

If your order arrives damaged, defective, or with missing parts, please contact us at info@gearvera.us as soon as reasonably possible.

Please provide:

  • Order number

  • Photos of the furniture

  • Photos of the shipping packaging

  • Description of the issue

Our customer service team will review the information and provide appropriate assistance according to the circumstances and applicable return or refund policy.

11. Lost or Missing Shipments

If tracking information indicates that your package has been delivered but you cannot locate it, please first check the delivery area and with household members, neighbors, or building management where applicable.

You may also contact the shipping carrier using the tracking information provided.

If the shipment remains missing, contact Gearvera at info@gearvera.us so we can assist with the available shipping information.

12. Shipping Restrictions

Certain products may have shipping restrictions because of their size, weight, dimensions, destination, or carrier requirements.

If a product cannot be delivered to your address, the applicable restriction may be shown on the product page or at checkout.

If Gearvera cannot reasonably fulfill an order because the selected product cannot be delivered to the provided destination, we may cancel the affected order and issue a refund for any payment collected for the canceled order.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: info@gearvera.us
Phone: +1 (408) 368-9318

We will make reasonable efforts to accommodate requests received before an order is processed or shipped.

Once an order has been processed, shipped, or transferred to a carrier, changes or cancellations may no longer be possible.

14. Contact Us

For questions about shipping, delivery, tracking, or your order, please contact:

Store Name: Gearvera
Website: gearvera.us
Email: info@gearvera.us
Phone: +1 (408) 368-9318
Address: 1273 Poppy Way, Cupertino, CA 95014-5355, United States

We recommend keeping the processing time, transit time, delivery areas, and shipping charges stated on this page consistent with the information displayed on product pages, checkout, and your Google Merchant Center shipping settings.