Refund policy

Last Updated: September 29, 2026

At Gearvera, we want you to feel comfortable with your purchase. This Return and Refund Policy explains when furniture and other products purchased through gearvera.us may be returned or refunded.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, please contact us within the applicable return period and receive return instructions before sending any product back.

Returns requested after 30 days may not be accepted unless otherwise required by applicable law.

2. Return Conditions

To qualify for a return, the product should generally be:

  • Unused or only minimally handled for inspection

  • In its original condition

  • Free from damage, stains, odors, pet hair, or excessive wear

  • Returned with original accessories, hardware, manuals, and included parts

  • Properly packaged where reasonably possible

For furniture, we strongly recommend keeping the original packaging until you have confirmed that the product is suitable for your needs.

Products that have been assembled, modified, altered, damaged after delivery, or used beyond reasonable inspection may not qualify for a return.

3. Furniture Size and Assembly

Before purchasing large furniture, customers should confirm that the product dimensions are suitable for their available space and that the furniture can pass through doors, hallways, stairways, elevators, and other access points.

If a customer is unable to fit an item into their home because of access or space limitations, the return may be treated as a standard return and applicable return shipping or handling costs may apply.

Furniture that has been assembled may be more difficult to return and may require disassembly and appropriate repackaging.

4. Non-Returnable Items

Certain products may not be eligible for return, including items that:

  • Have been clearly marked as final sale

  • Are customized or made specifically according to customer specifications

  • Have been used or damaged after delivery

  • Are missing significant components or accessories due to customer handling

  • Cannot reasonably be returned because of their condition

Any product-specific return restrictions will be disclosed on the applicable product page where relevant.

5. Damaged or Defective Products

If your furniture arrives damaged, defective, or with missing parts, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging

  • Photographs showing the affected area or missing components

Please keep the original packaging until the issue has been reviewed.

Depending on the circumstances, Gearvera may offer a replacement part, replacement product, repair solution, refund, or another appropriate resolution.

6. Incorrect Item

If you receive an item that is different from what you ordered, please contact us promptly at info@gearvera.us.

We will review the order and provide instructions for returning the incorrect item when necessary.

If the incorrect item was sent due to an error on our part, we will work with you to arrange an appropriate resolution.

7. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the applicable 30-day return period, provided the product meets our return conditions.

For change-of-mind returns, the customer may be responsible for applicable return shipping, freight, pickup, or handling costs.

For large furniture, return transportation can be more expensive because specialized delivery services may be required. Any applicable return costs will be communicated before the return is finalized.

8. How to Request a Return

To request a return, contact us at:

Email: info@gearvera.us
Phone: +1 (408) 368-9318

Please include:

  • Order number

  • Name used for the order

  • Email address associated with the order

  • Product you wish to return

  • Reason for the return

  • Photos when applicable

Do not ship a product back to the address shown on our website unless our customer service team has provided return instructions.

9. Return Shipping

Return shipping arrangements depend on the product, reason for the return, and delivery method.

For eligible change-of-mind returns, the customer may be responsible for return shipping or furniture pickup costs.

If the product is defective, damaged during delivery, or incorrectly supplied by Gearvera, we will review the circumstances and determine the appropriate return shipping or replacement arrangement.

10. Refunds

After the returned product is received and inspected, we will determine whether it meets the applicable return requirements.

If the return is approved, the refund will generally be issued to the original payment method.

The refund may cover the eligible purchase amount according to the circumstances of the return. Original shipping charges, return shipping costs, pickup fees, or other applicable charges may not be refundable where permitted by applicable law.

11. Refund Processing Time

Once a refund has been approved, it may take several business days for the refund to appear on your account.

The exact timing depends on your bank, card issuer, or payment provider.

Gearvera does not control the processing time of financial institutions.

12. Return Inspection

Returned furniture may be inspected to determine whether it meets the conditions described in this policy.

If an item shows damage, excessive wear, stains, odors, missing components, unauthorized modifications, or other conditions that make it ineligible for a return, we may decline the return or adjust the refund where permitted by applicable law.

13. Exchanges

If you would like to exchange a product for another item, please contact our customer service team.

Depending on product availability and the circumstances of the request, we may process the exchange as a return followed by a new order.

Price differences, shipping costs, or other applicable charges may apply.

14. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has been processed, shipped, or transferred to a carrier, cancellation may no longer be possible and the standard return process may apply.

15. Contact Us

If you have questions about returns, refunds, exchanges, or damaged furniture, please contact:

Store Name: Gearvera
Website: gearvera.us
Email: info@gearvera.us
Phone: +1 (408) 368-9318
Address: 1273 Poppy Way, Cupertino, CA 95014-5355, United States